Got questions?

Our customer service specialists are here to help

See our contact information and opening hours

Contact us

Please primarily consult with Coinmotion Help Center for questions regarding our platform.

Telephone service:

  • +358 600 30088 (0,96€/min)
  • Phone service on weekdays from 13 to 16 (UTC+3)
  • Coinmotion Wealth contact information
  • Claims +358 29 1701190 on weekdays from 13 to 16 (UTC+3)
  • To Report You Coinmotion Card Lost/Stolen call +358 29 1701190 or log into your Coinmotion Account to report
  • With questions regarding payments, please contact us via Coinmotion messages.


  • [email protected]
  • Our customer service responds to messages on weekdays between 08-17 and on weekends and public holidays between 12-15 (UTC+3).

Postal address

Coinmotion Oy (VATIN: FI24696831)
Kauppakatu 39
40100 Jyväskylä

Frequently viewed topics

Check out the most common help topics below.

My deposit isn't showing up

I can't see my deposit. What can I do?

How to verify my identity?

Account verification with bank ID.

Account verification by uploading documents

How can I update my address information?

You can update your address information from Account settings while logged into your account.

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